Jennifer Thomas, Ph.D., clinical psychologist, consulted with Dr. Gary Chapman, author of the 5 Love Languages, on the different languages of apologies. They teamed up to do research on this topic and interviewed 45,000 people asking:
- What do you say or do when you apologize?
- What do you want to hear and see when someone apologizes to you?
The results are fascinating.
Check out Dr. Thomas’ TED Talk, Getting the Last Word with Apology, to find out what they discovered.
This is a phenomenal video on how to effectively apologize.
Jennifer and Gary ended up co-authoring a book, which we recommend:
When Sorry Isn’t Enough: Making Things Right with Those You Love
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